Warranty and Repairs

Warranty Period:

• One (1) year upon purchase

Warranty Policy:

What is covered:

1. Defects in parts, components or materials
2. Any workmanship or manufacturing issues

What is not covered:

1. Non manufacturing related issues 
2. User error, such as accidents, abuse, or misuse
3. Products that have undergone unauthorized servicing and/or unauthorized parts replacements
4. Failure to perform reasonable maintenance as determined by Nightjar Acoustics
5. Normal degradation in aesthetics
6. Demo unit purchased from distributor/dealer
7. Counterfeit products purchased from unauthorized dealers
8. Return shipping costs to us and back to customer

If a defect exists, Nightjar Acoustics will:

• Repair the product at no charge, using new parts
• Exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product

A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage.

 

 

How to claim warranty:

Email contact@nightjaracoustics.com, stating your order number and issue. We will respond with return instructions.

 

 

Repairs:

Email contact@nightjaracoustics.com, stating your issue. We will do a diagnosis to determine repairability of the item and contact you with recommendations on how to proceed. We will do our best to keep repair costs to a minimum.